MEC Microsystems ratings, reviews and complaints - Computer System Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive merchandise shipped defective, incomplete or inoperable. Customers complain they are unable to contact the company to obtain an RMA for returns or refund requests. Phone calls reach a recorded message, and mail and E-mail messages are allegedly not responded to. The company responds to a few complaints by issuing RMA numbers and offering to perform repairs as per terms of their one year warranty. Two complaints are closed as disputed. The customer is not always satisfied with the company's response. Most complaints are unanswered.

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Complaint Closing Statistics

0 complaints against MEC Microsystems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is designers of computer systems.

Primary Contact:
Business Started:	8/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When buying computers or computer components by mail, we urge careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Read and understand warranty terms. Buyers are often required to ship computers back for repairs at their own cost and often bear the burden of time lost without a computer.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
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Websites:
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Contacts:
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Reputation Report

MEC Microsystems

Complaints and Resolutions

Other Information