Complaints for MEC Microsystems in North Hollywood, CA

13340 Saticoy St. Unit G
North Hollywood, CA 91605 | Get Directions

(818) 765-6000

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive merchandise shipped defective, incomplete or inoperable. Customers complain they are unable to contact the company to obtain an RMA for returns or refund requests. Phone calls reach a recorded message, and mail and E-mail messages are allegedly not responded to. The company responds to a few complaints by issuing RMA numbers and offering to perform repairs as per terms of their one year warranty. Two complaints are closed as disputed. The customer is not always satisfied with the company's response. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against MEC Microsystems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MEC Microsystems complaints