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MelroseWakefield Hospital

45 inquiries |
Hospital

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585 Lebanon Street
Melrose , MA 02176 | Get Directions

(781) 979-3000

http://www.melrosewakefield.or...

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/5/2023 Mark E.

Totally disgusted!!

I was taken into the emergency room by ambulance about two weeks ago from a serious fall on asphalt. I was left in a bed bleeding from both arms and knees. The nurses did not try to stop the bleeding. They did not attempt to clean and bandage my wounds. I was transported to X-ray with blood dripping all over the floor. The X-ray technician had to bandage me. I felt bad for her as this should have been addressed in th ER. My opinion of this hospital is always been unfavorable and this is a perfect example of why I feel this way. Only reason I went there is for convenience. I live a mile away. Also, I was told I could get a transport home. They came back later and told me they cannot for liability reasons. I also had a head injury. I had to walk home after a head injury? I am totally disgusted with this hospital and nurses. Hopefully I cannot need to go there again!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against MelroseWakefield Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is hospital.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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