20 inquiries | Computer Dealers Retail
(877) 739-0205
http://www.michaelscomputers.c...
Company Rating
AAA
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Some complainants allege non-delivery of ordered and paid for computer systems. Others allege the company published incorrect information regarding computer hardware on their website, the company is attempting to sell products that do not exist or advertising awards that they have not won. The company responds to complaints delivering computers or explaining the customer used a fraudulent credit card to purchase a computer. The company responds to advertising complaints by stating the complainants are not customers and are simply slandering their business. The company further responds by explaining that they are the manufacturer and can post information about all things that they produce and stating they have received countless awards.
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Company Info
This company's business is sales of computer and related items.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Complaints against this type of company generally allege problems obtaining technical support, and difficulty understanding warranty terms. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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