Complaints for Michaels Computers in Marina Del Ray, CA

4712 Admiralty Way
Marina Del Ray, CA 90292 | Get Directions

(877) 739-0205

http://www.michaelscomputers.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non-delivery of ordered and paid for computer systems. Others allege the company published incorrect information regarding computer hardware on their website, the company is attempting to sell products that do not exist or advertising awards that they have not won. The company responds to complaints delivering computers or explaining the customer used a fraudulent credit card to purchase a computer. The company responds to advertising complaints by stating the complainants are not customers and are simply slandering their business. The company further responds by explaining that they are the manufacturer and can post information about all things that they produce and stating they have received countless awards.

Complaint Closing Statistics

0 complaints against Michaels Computers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Michaels Computers complaints