Microtek Lab, Incorporated ratings, reviews and complaints - Commercial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege scanners received are not compatible with their computer systems, or did not function properly. Other customers experienced difficulty reaching technical support and obtaining rebates. The company responds to complaints by making repairs, offering replacement units, technical support, or explaining the scanners could be upgraded for compatibility, or are compatible. The company responds to rebate complaints by sending checks, requesting additional information or denying rebates that are not submitted within the rebate period.

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Complaint Closing Statistics

0 complaints against Microtek Lab, Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business manufactures digital imaging products,peripherals,scanners,monitors,projectors.

Primary Contact:	Oscar Hernandez (Customer Service)
Business Started:	6/27/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Micro Tek

Microtek Lab, Inc.

New Micro

Micro Tek Labs Inc

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Computer Dealers Retail

Computer Equipment, Parts, and Supplies Retail

Reputation Report

Microtek Lab, Incorporated

Complaints and Resolutions

Other Information