Complaints for Microtek Lab, Incorporated in Cerritos, CA

10900 183rd Street Suite 290
Cerritos, CA 90703 | Get Directions

(310) 687-5800

http://www.microtekusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege scanners received are not compatible with their computer systems, or did not function properly. Other customers experienced difficulty reaching technical support and obtaining rebates. The company responds to complaints by making repairs, offering replacement units, technical support, or explaining the scanners could be upgraded for compatibility, or are compatible. The company responds to rebate complaints by sending checks, requesting additional information or denying rebates that are not submitted within the rebate period.

Complaint Closing Statistics

0 complaints against Microtek Lab, Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Microtek Lab, Incorporated complaints