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Mikes Flatbed & Tow Trucks

129 inquiries |
Automobile Towing Services

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12244 Pico Blvd
Los Angeles, CA 90064 | Get Directions

(310) 390-9738

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/20/2018 Debbie V.

I have never been treated this way by any business

Called Mike's flat bed to enquire about towing service. As I tried calling twice I had trouble connecting. When I was finally able to connect at the 3rd try, the person on the other end of the line shouted at me, denied service and accused me of calling and hanging intentionally. I have never been treated this way by any business specially when I'm only trying to hire then to do a job for me. I wasn't even given the chance to explain or even request any service from them as they completely abused and wrongfully accused me over the phone. Not sure what could be done in this case but I would hate for somebody else to go through what I experienced this morning with Mike's flat bed. I am still pretty upset over this, I'm certainly affected by it, reason I took this time to report and asked for some type of help/guidance in the matter.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mikes Flatbed & Tow Trucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile towing services.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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