Milestone Capital Group, Inc. ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious. Complainants allege the company fails to obtain loan modifications does not refund up front fees paid by the complainants for loan modification services lenders are not contacted and the company fails to update the complainants on the status of their cases. Some complainants allege the loan modifications were denied by the lenders they had to file their own loan modification or they faced foreclosure due to the companyÃ¢â‚¬â„¢s failure to fulfill services. Complainants also allege the company does not return phone calls or emails regarding their cases.~~The company responds to some complaints by denying refunds claiming they worked to obtain modifications on the clientÃ¢â‚¬â„¢s behalf the fees provided were a non refundable retainer paid to the attorney negotiating with their lender or claiming the client failed to sign paperwork for the modification. In a few cases complainants received refunds.

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Complaint Closing Statistics

0 complaints against Milestone Capital Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan modification services.

Primary Contact:	Miles Masters (Owner)
Business Started:	10/9/2003
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01762626
Status: Surrendered

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Our files show disconnected phone numbers returned mail or both. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Milestone Mortgage

Modify Masters

Milestone Lending, Inc.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Joe Bahan (Broker)

Other Categories:

Mortgage Services

Foreclosure Consultants

Reputation Report

Milestone Capital Group, Inc.

Complaints and Resolutions

Other Information