Complaints for Milestone Capital Group, Inc. in Irvine, CA

15707 Rockfield Blvd. Suite 100
Irvine, CA 92618 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious. Complainants allege the company fails to obtain loan modifications does not refund up front fees paid by the complainants for loan modification services lenders are not contacted and the company fails to update the complainants on the status of their cases. Some complainants allege the loan modifications were denied by the lenders they had to file their own loan modification or they faced foreclosure due to the companyÃ¢â‚¬â„¢s failure to fulfill services. Complainants also allege the company does not return phone calls or emails regarding their cases.~~The company responds to some complaints by denying refunds claiming they worked to obtain modifications on the clientÃ¢â‚¬â„¢s behalf the fees provided were a non refundable retainer paid to the attorney negotiating with their lender or claiming the client failed to sign paperwork for the modification. In a few cases complainants received refunds.

Complaint Closing Statistics

0 complaints against Milestone Capital Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Milestone Capital Group, Inc. complaints