Miller's Carpet Care ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege dissatisfaction with the quality of the carpet cleanings and difficulty receiving the advertised price for service. Some customers state that the carpet appeared dirty and the carpet was wet for a longer period of time than estimated. Others complained that once representatives showed up at their home they attempted to sell additional services at increased prices instead of providing services at the advertised price. ~~The company responds to complaints by issuing refunds providing the cleaning for free giving apologies and offering a gift certificate towards a free carpet cleaning.

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Complaint Closing Statistics

0 complaints against Miller's Carpet Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Miller's Carpet Care provides a quality carpet cleaning service. Specializing in superior carpet and rug care for all floor types and furniture coverings..

Primary Contact:	Ray Lafuente (Owner)
Business Started:	6/1/1983
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Miller's Carpet Care

Websites:

http://www.millerscarpetcare.com

Contacts:

Manager

Other Categories:

Carpet and Rugs Retail

Addresses:

1070 East Dominguez Street, Carson, CA, 90746

Reputation Report

Miller's Carpet Care

Complaints and Resolutions

Other Information