Complaints for Miller's Carpet Care in Menifee , CA

30141 Antelope Rd Suite D PMB226
Menifee , CA 92584 | Get Directions

(800) 559-9090

http://www.millerscarpetcarese...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege dissatisfaction with the quality of the carpet cleanings and difficulty receiving the advertised price for service. Some customers state that the carpet appeared dirty and the carpet was wet for a longer period of time than estimated. Others complained that once representatives showed up at their home they attempted to sell additional services at increased prices instead of providing services at the advertised price. ~~The company responds to complaints by issuing refunds providing the cleaning for free giving apologies and offering a gift certificate towards a free carpet cleaning.

Complaint Closing Statistics

0 complaints against Miller's Carpet Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Miller's Carpet Care complaints