Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/1/2021 Winston .

They should be reprimanded for their actions and consumers should be alerted of their doings, crooked.

Needed new heat pump and called mills heating and air and they sent a salesman out to see what I needed and he said yes i needed a new one and I signed papers for new heat pump and worked out details, 2 weeks later I called to check on installation and was told that they had a problem getting parts so I waited another 2 weeks a called again and was told a service man would have to look at it to see if I needed a new heat pump, my insurance company said they would pay for service man to check it, but I called another guy and got heat pump installed in a week and for $3,000 cheaper, mills heating and air is a rip off after telling me one thing and doing another, they must have wanted the money up front a was $3,000 higher they're out for money and not service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mills Heating & AC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is air conditioning & heating contractors.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Mills Heating & Air

Websites:
There are no additional web sites.

Contacts:

Garnett Mills (Owner)

Addresses:

P.O. Box 577, Concord, VA, 24538-0577

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