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Mitch Wright Plumbing, Heating & Air

48 inquiries |
Air Conditioning & Heating Contractors

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8710 Highway 51 N
Southaven, MS 38671-2924 | Get Directions

(901) 795-9044

http://www.mitchwrightair.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/9/2022 Kristen P.

Don't deserve any stars

This company does not know what they are doing. They had plumbers that smelt like weed install our new AC parts and the AC hasn't worked since they installed it. They are literally ignoring our calls and emails now, 3 months later. They sent 3 people to look at it and all say its working fine. They said there is nothing further they can do to fix their non working AC that clearly has a problem because it doesn't get our 250 sq ft room even cool. It'll be 88 degrees in the space and they don't think anything is wrong with the AC they installed. 88 degrees is not air conditioned! I had a different licensed hvac specialist come diagnose the problem. When I told Mitch Wright what the issue was (the coils and compresser they installed are not compatible in sizes) the manager tried sending me "proof" that they are compatible. In his "proof" he sent the wrong model number 2 times in an attempt to confuse me and discredit the person that diagnosed the true issue. After calling both manufacturing company's (for the coil and compresser) they both confirmed the parts are not certified under ahri and the warranties for the products will be void as a result. Mitch Wright refuses to acknowledge their mistakes and take responsibility for installing a unit that does not work. Do not use this company for anything!

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Complaints and Resolutions

Total Amount in Dispute:
$5,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Mitch Wright Plumbing, Heating & Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's nature of business is a plumbing heating & air-conditioning contractors.

Primary Contact:	Mitch Wright (Owner)
Business Started:	2/1/1983
Social:

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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Sears Authorized Plumbing

Mitch Wright Plumbing Repairs

Websites:
There are no additional web sites.

Contacts:

Katie Wright (Office Manager)

Mickey Wright (General Manager)

Other Categories:

Plumbing Contractors

Plumbing Drain and Sewer Cleaning Services

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