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Mitch Wright Plumbing, Heating & Air complaints

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8710 Highway 51 N
Southaven, MS 38671-2924 | Get Directions

(901) 795-9044

http://www.mitchwrightair.com

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Total Amount in Dispute:
$5,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mitch Wright Plumbing, Heating & Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mitch Wright Plumbing, Heating & Air

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8/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,800.00 Amount Settled: $0.00

Customer Complaint

7/29/2022

On Friday, May 13, we had the AC parts replaced for our upstairs unit. The bonus space is roughly 250 sq ft. Indoor parts, including a new evaporator coil & outside condenser were replaced. Since the install, it has not worked. We will set it to 72 & by 2pm it won't get below 85 degrees in this small space. They have sent 3 people to look at the unit & only 1 tech has actually worked on the unit. The other techs didn't even touch the unit. Their senior tech came & without touching it, said they'd "redo" the install because of how poorly done it was. When they came to "redo" the install, I asked what he had done differently. The tech that came told me he only shifted the plenum over & did not touch the parts inside. No surprise, it did not help. I even had THEIR AC guy install an extra air duct & vent to the room to help add extra air flow. The customer care manager is now pushing us off. My phone calls would not go through for a week to him so I used another phone to call & he answered right away. He denies blocking me & for 20 minutes argued with me about it & refused to discuss our AC. I called the office & the secretary told me she was told "there is nothing more they can do at this time" I've requested a return & refund. We had a separate hvac specialist come diagnose the problem since & Mitch Wright refuses to correct their problem. We have a non working $5800 AC unit that they won't work on or take back. We still have an unliveable space due to their nonworking A Resolution Sought I have requested they removed their equipment and give me a refund since they cannot get their equipment to properly function. So I would like a return and full refund.

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