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MJ Dalton Hair Design

101 inquiries |
Beauty Salons Services

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14140 Whitecreek
Cedar Springs, MI 49319 | Get Directions

(616) 863-3333

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/31/2022 Sharon Jane C.

When in for a consult for a cut/color or perm to grow out hair. My normal stylist had covid. She was in area. Made appointment over phone she asked me to text my time to her phone? I did it was 10:30. I got there early 20 to 11 she is still doing another client so I commented! She talked me out of cutting the neck area I wanted it even with ears. Reluctantly agreed to a perm I told her what size rods she talked me out of that. Never cut my hair not even after the perm. Then did a highlight which I knew should have been at a later date. Sold solution treatment was supposed to put a shine in my hair for 5 weeks. She worked on other clients at the same time. Sold the same treatment to others. Had me dry my hair and put treatment in myself. Charged me $150. No itemization! When I called back Monday because so unhappy she commented I will call my daughters and have them watch the video and see if you left happy! Please help me it took 2 appointments another $150 to fix my hair!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against MJ Dalton Hair Design closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a beauty shop.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

M J Dalton Hair Design

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

4384 14 Mile Rd NE, Rockford, MI, 49341-7838

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