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Mobile Messenger

  179 inquiries |
Telecommunications Consultants

6601 Center Drive West Suite 700
Los Angeles, CA 90045-1545
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(800) 416-6129

http://www.mobilemessenger.com

Contact us for hours of operation.

Company Rating

A

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a variety of billing disputes concerning unauthorized services allegedly ordered via mobile phone solicitations. Customers complain they receive text messages asking for their phone number. If the number is entered as requested their mobile phone service is automatically charged various amounts for products or services without their authorization. Others report they incur unauthorized charges for participating in IQ tests or applying for jobs at online job boards or employment sites.~~The company responds to all complaints by offering explanations on how they believe the complainant mistakenly agreed to the service or product in question advising complainants they have contacted the wrong company or by agreeing to provide refunds when requested.

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Complaint Closing Statistics

0 complaints against Mobile Messenger closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Mobile Messenger has been in business since 2006, providing services including but not limited to consulting, content management, messaging connections, payment processing and analysis.

Primary Contact: Jessica Housworth (Dept Lead)
Business Started: 10/10/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company markets the mobile content services and acts as a billing aggregator for third party promotions. Services are marketed via internet advertising sites generally providing subscription text products for an individual’s cell phone. The company markets mobile content such as horoscopes daily Bible verses ringtones wallpapers motion pictures and computer programs designed for operation on “smart” mobile phones. with a negative option cancellation policy.~~Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

M Cube
Mobile Messenger Americas, Inc.

Websites:
There are no additional web sites.

Contacts:

Tabitha Saucier (Customer Resolution Coordinator)
Complaint Contact
Customer Service/Contact (Customer Service)
Michael Pajaczkowski (VP Compliance and Customer Care)
Michael Iaccarino (President/CEO)

Addresses: