Complaints for Mobile Messenger in Los Angeles, CA

6601 Center Drive West Suite 700
Los Angeles, CA 90045-1545 | Get Directions

(800) 416-6129

http://www.mobilemessenger.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of billing disputes concerning unauthorized services allegedly ordered via mobile phone solicitations. Customers complain they receive text messages asking for their phone number. If the number is entered as requested their mobile phone service is automatically charged various amounts for products or services without their authorization. Others report they incur unauthorized charges for participating in IQ tests or applying for jobs at online job boards or employment sites.~~The company responds to all complaints by offering explanations on how they believe the complainant mistakenly agreed to the service or product in question advising complainants they have contacted the wrong company or by agreeing to provide refunds when requested.

Complaint Closing Statistics

0 complaints against Mobile Messenger closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mobile Messenger complaints