Moda Design Group ratings, reviews and complaints - Interior Decorators

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to deliver ordered furniture and refund deposits paid. One customer states the company only delivered part of the order after collecting a deposit.

The company sent a letter to our office advising that they apologize for any inconvenience are undergoing a major reorganization which will strengthen their financial situation. The company states they fully intend to honor and deliver all merchandise ordered up to the date of their decision to proceed in this direction on July 15, 2004. The company also plans to heavily discounted any balance due upon final delivery and eliminated delivery charges.

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Complaint Closing Statistics

0 complaints against Moda Design Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service interior designs.

Primary Contact:	James Dargontina
Business Started:	1/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Moda Interiors

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

353 South Palm Canyon Suite A, Palm Springs, CA, 92262

Reputation Report

Moda Design Group

Complaints and Resolutions

Other Information