Complaints for Moda Design Group in Rancho Mirage, CA

70225 Highway 111 #D
Rancho Mirage, CA 92270 | Get Directions

(760) 328-8700

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to deliver ordered furniture and refund deposits paid. One customer states the company only delivered part of the order after collecting a deposit.

The company sent a letter to our office advising that they apologize for any inconvenience are undergoing a major reorganization which will strengthen their financial situation. The company states they fully intend to honor and deliver all merchandise ordered up to the date of their decision to proceed in this direction on July 15, 2004. The company also plans to heavily discounted any balance due upon final delivery and eliminated delivery charges.

Complaint Closing Statistics

0 complaints against Moda Design Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Moda Design Group complaints