Model Search NYC ratings, reviews and complaints - Modeling/Talent Workshops - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege feeling pressured to obtain photography services, dissatisfaction with the photos because they either too dark, not centered correctly, or did not come out, failure to notify clients of the dates of their photo shoot and inability to contact the company for refunds.

Company responds to some complaints by explaining that they offer optional professional photography where participants get to shoot with two photographers who will take a minimum of 30-50 photos each and they completely sign over the ownership rights to each participant. In addition the client has to approve of the photo before they are given and at that time if they are not satisfied they can request a refund. The company also indicates that the clients are made aware of the refund policy on the website and at the open call.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Model Search NYC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing model/ talent agency services.

Primary Contact:	Dwight Agnor (Agent)
Business Started:	N/A
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov The website address is www.dir.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

These companies advertise for talent with ads that imply that by responding you will have started on your road to stardom. If you answer an ad, they will often tell you outright that they will help you obtain acting or modeling employment. The catch is that everyone who responds needs lessons or training to go before a camera or down a runway, they say. This training is really what these companies are selling, and their courses can obligate you for thousands of dollars. In reality, they cannot guarantee you employment, and you will not find such a guarantee in their written contract.

California law contains certain requirements of advance-fee talent services and prohibitions against certain practices. If the company promises you auditions or employment, or if they even ask you for a fee in advance, a talent service is considered to come under the provisions of this law. Under the law, they are not allowed to charge you, for example, to provide photographs, filmstrips, audition tapes or videotapes, lessons or training.

By law, you are entitled to a refund of anything you pay to an advance-fee talent agency if you do not receive the services you were led to believe would be performed. The refund is to be made with 48 hours of your request for it.

Additionally, you have the right to cancel your contract with the agency for any reason within 10 business days of the date of the contract. If you cancel, your payment is to be returned within 10 business days.

If your written contract does not inform you of your right to a refund or to cancel, you may demand your refund or cancel your contract at any time, without regard to these time limits. If your money is not returned within the 48 hours or 10 days, respectively, the company is required to refund double your money. Despite the law’s protections, if you are not dealing with a reputable talent service, you may find it difficult to enforce your rights.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We routinely suggest you read and understand all contract provisions, including cancellation and refund policies before making a buying decision. California laws relating to "advance fee talent services" allow 10 days to cancel contracts without penalty or obligation. In some cases, refunds must be provided within 48 hours, or the company is required to pay the artist an additional summ equal to the original amount of the fee. Cancellation procedures should be outlined in your contract. Keep in mind there are probably no guarantees of employment. Your success in the industry will depend on your own talent, perseverance, and ability to utilize your resources.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

Contacts:

Alexandra Cooper (Customer Service Director)

Reputation Report

Model Search NYC

Complaints and Resolutions

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