Complaints for Model Search NYC in Santa Monica, CA

2461 Santa Monica Blvd. #526
Santa Monica, CA 90404 | Get Directions

(847) 364-5587

http://www.modelsearchnyc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege feeling pressured to obtain photography services, dissatisfaction with the photos because they either too dark, not centered correctly, or did not come out, failure to notify clients of the dates of their photo shoot and inability to contact the company for refunds.

Company responds to some complaints by explaining that they offer optional professional photography where participants get to shoot with two photographers who will take a minimum of 30-50 photos each and they completely sign over the ownership rights to each participant. In addition the client has to approve of the photo before they are given and at that time if they are not satisfied they can request a refund. The company also indicates that the clients are made aware of the refund policy on the website and at the open call.

Complaint Closing Statistics

0 complaints against Model Search NYC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Model Search NYC complaints