Modification Services, Inc. ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~Complaints allege failure to perform the promised servicees misrepresentation and failure to issue refunds when services are not performed. Complainants allege after accepting up front fees for services the company fails to obtain loan modifications as represented. Complaints also allege poor customer service and failure to issue refunds when services are not fulfilled. ~~The company responds to complaints by stating the homeowner failed to inform them that they had already attempted a modification on their own and never requested a refund directly from the company prior to filing a complaint. The customer was issued a refund. In another response the company states they were able to negotiate with the homeownerÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s lender.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Modification Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Modification Services, Inc. (MSI) understands that unfortunate circumstances happen to good people. The stress and fear that comes with a pending foreclosure can be upsetting and overwhelming. Our highest priority is to maintain a sense of integrity

Primary Contact:	Thomas Stafford (President)
Business Started:	1/15/2008
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01841919
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Loan Modification Services

Modification Services, Inc.

MSI

Websites:
There are no additional web sites.

Contacts:

Paul Stafford (Sales Person)

Ronald John Robbins (Broker)

Tim Stafford (Acting President/CEO)

Timothy Gerard Stafford (Salesperson)

Ben Hirschman

Other Categories:

Loan Modifications

Debt Relief Services - non-compliant with FTC Rule

Reputation Report

Modification Services, Inc.

Complaints and Resolutions

Other Information