Complaints for Modification Services, Inc. in Irvine, CA

15520 Rockfield Blvd., Suite D
Irvine, CA 92618 | Get Directions

(877) 936-6343

http://www.modificationservice...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~Complaints allege failure to perform the promised servicees misrepresentation and failure to issue refunds when services are not performed. Complainants allege after accepting up front fees for services the company fails to obtain loan modifications as represented. Complaints also allege poor customer service and failure to issue refunds when services are not fulfilled. ~~The company responds to complaints by stating the homeowner failed to inform them that they had already attempted a modification on their own and never requested a refund directly from the company prior to filing a complaint. The customer was issued a refund. In another response the company states they were able to negotiate with the homeownerÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s lender.

Complaint Closing Statistics

0 complaints against Modification Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Modification Services, Inc. complaints