Monarch Grand Vacations ratings, reviews and complaints - Time Shares

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with the company's selling methods. A few customers complain of accounting related issues with respect to association fees or late fee assessments. ~~The company generally responds to customer concerns by providing apologies researching concerns and in some cases cancelling contracts or providing credits when warranted. The company has satisfactorily responded to all customer complaints brought to our attention and has indicated that they utilize their customers' concerns to improve their services Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Monarch Grand Vacations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Monarch Grand Vacations offers timeshare ownership and resort accomodations.

Primary Contact:	Vali Hadadea (Complaint Contact)
Business Started:	12/21/1987
Social:

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Licensing

For the most up-to-date information regarding licensing consumers may contact the Nevada Real Estate Division by writing to 2501 E. Sahara Ave. Ste. 102 Las Vegas NV 89104 by calling (702) 486-4033 or search for one of the other district offices by visiting www.red.state.nv.us

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Monarch Grand Resorts

Monarch Resorts

Monarch Owner Services, LLC

Websites:
There are no additional web sites.

Contacts:

Jan Gordon (Executive Assistant)

Mark D. Post (CEO)

Teri Boyle

Addresses:

25910 Acero Ste. 160, Mission Viejo, CA, 92691

4575 Dean Martin Drive #1703, Las Vegas, NV, 89103

Reputation Report

Monarch Grand Vacations

Complaints and Resolutions

Other Information