Complaints for Monarch Grand Vacations in Laguna Hills, CA

23091 Mill Creek Drive
Laguna Hills, CA 92653 | Get Directions

(800) 828-4200

http://www.monarchgrandvacatio...

Monday thru Friday 7:00 am - 9:00 pm
Saturday 9:00 am - 3:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with the company's selling methods. A few customers complain of accounting related issues with respect to association fees or late fee assessments. ~~The company generally responds to customer concerns by providing apologies researching concerns and in some cases cancelling contracts or providing credits when warranted. The company has satisfactorily responded to all customer complaints brought to our attention and has indicated that they utilize their customers' concerns to improve their services Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Complaint Closing Statistics

0 complaints against Monarch Grand Vacations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Monarch Grand Vacations complaints