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Montage Designs, Inc.

204 inquiries |
Furniture Designers

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4648 Lankershim Blvd.
North Hollywood, CA 91602-1836 | Get Directions

(818) 761-9488

http://www.montage-designs.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/15/2016 Sandie S.

Talented but Unreliable

I think Rod is incredibly talented and his portfolio is amazing. However, he failed me with my mid century modern design. A project that was supposed to take 3 months ended up taking 9 months. I was only redecorating one room. Because Rod felt it was most cost effective to have my furniture made that is the route we took. When the first piece of furniture showed up (in a timely manner)the couch was done wrong. It was too big for the space and they forgot to put the buttons on it. So Rod took it back. 3 months go by. Rod does not communicate. I email him and I phone him and he only reponds weeks later to my email. This is how the whole project went. Half way through, Rod didn't even show up when the items arrived. He did not call to see how things were going. I was unable to get ahold of him. At the very end I did not receive 3 pieces of furniture. My last email to him went unanswered. He basically left the project half finished. I was very disappointed.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Montage Designs, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

As President and chief designer of Montage Designs, Rod Sellard has designed a multitude of projects from Los Angeles to Buenos Aires and for clients from Marilyn Manson to Vera Wang.

Primary Contact:	Rod Sellard (President)
Business Started:	1/31/1995
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Montage Designs

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Business Services

Other Retail Stores

Addresses:

10964 Ventura Blvd., Studio City, CA, 91604

209 Chandon, Laguna Niguel, CA, 92677-5737

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