Morris Home Furniture & Mattress

I brought a couch and a chair in August. When the furniture was delivered, there was a rip at the bottom of the chair by the leg and after a few days of sitting on the couch the cushions or cores as they call were going flat and they weren't firm as they were when sitting on the furniture in the store. I called and spoke to a manager Jamie, sent pictures and a 3rd party was scheduled to come out,. The gentleman came out and could see the problem at the door. He wrote up a work order to have all the cushions replaced. They had cushions delivered to my home. The 3rd party came out again, replaced the cushions. All except one which wasn't sent. He told me when they replace cushions they are usually fine and don't have to be replaced. I called spoke to a manager letting her know I needed one more cushion, Lindsey Perdue. I have gotten nowhere. I spoke to Emily and Tracy who told me the cushions I received were the wrong ones and not from the manufacturer and would need to be switched out. I told Tracy they are perfect, sturdy and firm like they are suppose to be. Lindsey Perdue wanted to approve a new couch, I told Tracy that isn't necessary I just needed one more cushion. She stated the wrong cushions were ordered in error for the couch and they have to replace them. Still the same no good. I have been ignored manager's have been unprofessional. I have a warranty that's not being honored. I want 3 firm sturdy cushions replaced for my sofa asap.

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