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Morris Home Furniture & Mattress complaints

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2377 Commerce Center Blvd
Fairborn, OH 45324 | Get Directions

(513) 671-8888

http://www.morrisathome.com

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Total Amount in Dispute:
$1,964.00

Total Amount Settled:
$99.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Morris Home Furniture & Mattress closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Morris Home Furniture & Mattress

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9/28/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $99.00 Amount Settled: $99.00

Customer Complaint

8/22/2022

I paid $99 for delivery of a dresser and mattress. The dresser was delivered but not the mattress. The mattress was in stock but forgotten at the warehouse. I was going to have to wait another week for the mattress. I canceled my mattress order. Customer Service said the $99 delivery charge would be removed from my bill. I got the bill and the delivery was not refunded and Morris Home financial refuses to refund the delivery charge and honor what I was told. I just want the delivery charge removed.. Resolution Sought Remove the $99 charge from my bill.

Company Response

9/16/2022

Please be advised this claim has been resolved and Mrs. Ruehrmund's delivery fee of $99.00 + tax has been refunded as of 9/6/22.

5/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,864.92 Amount Settled: $0.00

Customer Complaint

3/23/2022

Purchased 8/20/21 A service person has been here twice the chair isn't repairable so they finally told me today that they couldn't return my money to reoder or reselect another chair the chair I have wount be on until May.I have been paying on this chair the whole time Resolution Sought I would like a refund

Company Response

4/22/2022

Company states; I spoke to Ms. Kingery who's chair was not repairable and we offered her a exchange or reselection but customer wanted a refund and due to the length of time passed we could not grant her refund request per our policy. I explained to her she could go to any store and reselect something that was in stock vs. waiting until late May for her exchange which had already been processed in the system but she must do so by 4/21/22. She understood and said she would decide before the deadline and based on the system as of today 4/22/22 she has reselected for a different chair and refunded the difference. This claim has now been resolved with customer. Please confirm receipt of this email and that the claim is now closed. Thank you! Senior Customer Experience Manager | Morris Furniture Company

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