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Moss & Company, Inc.

  566 inquiries |
Property Management

15300 Ventura Blvd. Suite 405
Sherman Oaks, CA 91403
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(818) 990-5999

http://www.mosscompany.com

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Company Rating

A

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/24/2016

15 years tenant in Hollywood CA FORCED OUT for NO REASONS by MOSS & Company

Moss motto 'Your home is our business' should be follow by 'It will cost you until you leave' because your home is clearly not yours but theirs & you are paying rent for their luxury to make you miserable before they simply kick you out. So don't get too comfortable, Moss does not want you to stay too long. If you do stay, your rent will go up each & every years (about 10) while your living conditions deteriorate until you had had enough & leave. In my case well my last rent increase was of $200, I was not happy about it but still able to afford it so they just served me with a 60 day Notice of Termination of Tenancy no reasons necessary (the building is not rent control) I just have to go! For the past 15 years, I have been living in an apartment building in Hollywood taken over by Moss & Company. We have an on-site but not available, useless, ignorant & rude manager Nicole P. that seems to always be the last one aware of any problems in the building & will blame you (since you are the one reporting the issue, you are most likely to blame) first for it rather to properly address it. Each & every repairs are addressed with no urgency & with the absolute cheapest solution possible, cheapest labor, cheapest materials/equipment’s & ultimately don't last. If you have the misfortune to report the same problem to her, she will threaten passing the cost of repairs onto you since it’s your fault. Moss & manager have absolutely no respect or regards for long term tenants other than each year raising our rent as they downgrade our living conditions. In 15 years, I never was late paying my rent, NEVER. I always complied with the rules & kept to myself. Couple years ago I finally had the courage to request new carpet & new paint, both being way past due. Moss responded by conducting an inspection of my apartment to determine if I really needed new carpet & paint. The fact that it has been over 10 years neither were changed was apparently not good enough for them to make the decision was kind of insulting along with Moss telling me they do not own the building & need the owner permission for such an expense. In the end you probably guessed it, neither were approved. The manager few years back had her floors redone & walls repainted, how nice… Now I love living in my apartment & despite our manager & our rent going up regularly, I had no plan to move out, at least not yet since I have been fortunate enough to afford living here & very much feel part of my community/neighborhood. I had also no idea that living in a non-rent control building gives me absolutely no rights as a tenant, like the right to not be evicted for no reasons as long as I pay my rent & respect the rules. Unfortunately our manager & Moss have decided otherwise & AFTER 15 YEARS FOR NO REASONS other than the manager lies, WE ARE BEING FORCED OUT with a sudden 60 day Notice of termination of tenancy. AGAIN WE HAVE DONE NOTHING that would require such a DRASTIC DECISION.

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Complaints and Resolutions

Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Moss & Company, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

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Other Information

Company Info

Moss & Company, Inc. provides property management services.

Primary Contact: Cindy Gray (Partner)
Business Started: 1/1/1960
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Moss & Company Property Management

Websites:
There are no additional web sites.

Contacts:

Jayla Walters (Senior Portfolio Manager)
Chris Gray (Executive Vice President)
Ronald Maurer (Director of Maintenance)