Find a reputable business?

Complaints and Resolutions

Moss & Company, Inc. complaints

Read Complaints File Complaint View Full Report

15300 Ventura Blvd. Suite 405
Sherman Oaks, CA 91403 | Get Directions

(818) 990-5999

http://www.mosscompany.com

Contact company for business hours.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Moss & Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Moss & Company, Inc.

Sort by

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

The following issues have been noted: 1. My deposit was at least 800 dollars, but only 500 was accounted for. I spent 2 months in a studio then I was moved to a one bedroom when it became available. My studio apartment deposit was rolled into my 1 bedroom deposit. (See Domasu screen shots for evidence.) 2. My "lease" mentioned nothing about a cleaning fee and I left the apartment immaculate with no holes other than tiny ones for curtains. (See pictures taken day of exit due to rumors of scamming by former residents.) 3. This management company scammed me out of about 700 bucks. Resolution Sought Refund my money correctly.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile