Motek Wheels & Accessories ratings, reviews and complaints - Automobile Parts and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses bait & switch tactics. Customers complain they agree to purchase tires, rims or accessories at a pre-determined price. After the company receives their money, the customers receive a call notifying them of additional previously undisclosed fees are necessary to complete the transaction. In some cases, these fees are reportedly in excess of $500. Complainants allege if they attempt to cancel their order as a result of the additional fees, the company subtracts a 20% re-stocking fee from their refund amount. Other customers complain they place orders with assurances by the company that the items are in stock, however, after the company has the money, they receive notification that the items ordered are on back order for 4 to 6 weeks. Some report receiving two such notices extending backorder time to 12 weeks. Some customers claim they are offered substitute merchandise, the option to wait, or receive a refund les a 20% restocking fee.

The company responds to most complaints by advising that orders have been shipped. Allegations of bait & switch tactics and misrepresentation regarding stock availability are generally not addressed. In some cases, the company issues refunds or partial refunds.

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Complaint Closing Statistics

0 complaints against Motek Wheels & Accessories closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the retail sale of aftermarket wheels, tires and accessories.

Primary Contact:	Henrik Sarkissian (Owner)
Business Started:	5/2/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Automobile Wheel, Frame, and Alignment Services

Reputation Report

Motek Wheels & Accessories

Complaints and Resolutions

Other Information