Find a reputable business?

Reputation Report

Mountain Valley Heating & Air

101 inquiries |
Air Conditioning & Heating Contractors

File Complaint

P.O. Box 2010 West Avenue K PMB 433
Lancaster, CA 93536 | Get Directions

(661) 435-7831

http://www.mountainvalleyac.co...

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/13/2020 Van H.

I'd just like to put the unprofessional business on blast so that no one else has to deal with this nonsense!

I scheduled an appointment through my Sears Protection Plan and received 2 confirmation texts for an appointment on 11/12/20 between 8am and noon. When no one showed up, called or texted, I started calling Sears at noon to find out what happened. After being on hold for over an hour, I was connected with someone who told me that I had to call the contractor myself to find out what happened, which I did. When Val picked up the phone, he did not identify himself or his business, he just said "Hello"! I replied with "Is this Mountain Air"? He said yes rather surly. I asked his name and told him that I had been waiting on someone from his company since 8am. He was very nonchalant and told me that he had cancelled my appointment because he was not available. Obviously, he made no attempt to contact me about the change. I rescheduled my day to accommodate this appointment and that was time wasted over 5 hours dealing with this nonsense! I will be contacting Sears to get a refund for the protection plan and I WILL NEVER SUPPORT THIS UNPROFESSIONAL BUSINESS!

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Mountain Valley Heating & Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is providing heating and air-conditioning contractor services.

Primary Contact:	Robert Porter (Owner)
Business Started:	5/14/2008
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Mountain Valley Heating & Air?
Contact them directly!

Request Quote

Licensing

California State Contractors License Board

Verified License

License Number: 934345
Status: Active

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile