Total Amount in Dispute:
$421.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complaints allege the company charged additional fees and increased quoted prices prior to releasing the vehicle. Some complainants were unaware that they would be charged gate or mileage fees until after the vehicle was picked up. In one case the complainant was not given an explanation of the extra charges. A few complaints allege damages occurred as a result of the services provided.
Read More
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
File Complaint