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Mr. C's Towing complaints

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10821 Bloomfield Street Unit C
Los Alamitos, CA 90720 | Get Directions

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Total Amount in Dispute:
$421.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company charged additional fees and increased quoted prices prior to releasing the vehicle. Some complainants were unaware that they would be charged gate or mileage fees until after the vehicle was picked up. In one case the complainant was not given an explanation of the extra charges. A few complaints allege damages occurred as a result of the services provided.

Complaint Closing Statistics

1 complaints against Mr. C's Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mr. C's Towing

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4/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $421.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

My car was towed from Park Ave Apartments in Long Beach CA 3/16/24 I was loading my aunt who'd just been released from the hospital that day (happy to provide proof of this) to her apartment, had just come the grocery store across the street, my receipt says that my transaction was completed at 2:15. (I have the receipt). After 5 minutes of getting her to her door I returned to find my car gone. ( Official time of tow was 2:30pm, minutes after I arrived) no documentation was given or reason, the vehicle was in perfect working order with the hazard lights on, there was no manager present during the time of tow which for a complex this size is mandatory. I had to find out from the leasing office what had happened, I thought it had been stolen. this goes against many statutes listed in the Vehicle Code of CA. which states that a good faith inquiry must be conducted, evidence (a photo) of my infraction provided as well as having the property manager approve the tow (the office said she was not there that day). not only that, but I was given a price of $355 to have my car released but when I arrived I was informed that it would now be $421 because of my "attitude" which equated to me simply trying to argue my rights bout this issue. This towing company has been in trouble before for predatory practices (Press Telegram wrote a story about them) these apartments are predominantly for immigrant students and low income families. there was no legal basis for them to tow it so hastily Resolution Sought refund the $421 impound fee I had to pay

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