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Mr. Plumber by Metzler & Hallam

55 inquiries |
Plumbing Contractors

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1077 3rd Avenue SW
Carmel, IN 46032 | Get Directions

(317) 300-6416

https://mrplumberindy.com/

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/30/2019 Unhappy Customer

I was refused service in a very discriminatory fashion.

I called and made an appointment to have a toilet drained. When I began to ask questions regarding service calls, I was met with several lines of communication which were all different. When asking for the call to escalated to management more lines of miscommunication and horrible service was displayed. I was then refused service in a very discriminatory fashion. I took time off work to have the work done to no avail. I called several times to resolve the issue to no avail. I tried to contact the owner of the company to no avail. I want the company to stop discriminating against consumers that are not their gender or race. I want fair and appropriate lines of respectful communication given to all consumers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mr. Plumber by Metzler & Hallam closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a plumbing contractor.

Primary Contact:	Client Care
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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