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MURPHY USA, INC.

  19 inquiries |
Gas and Oil Service Stations

422 North Washington
El Dorado, AR 71730
| Get Directions

(214) 383-9791

http://www.murphyusa.com

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/15/2021

Employee has no customer service skills and a horrible attitude.

I was asked to provide proper identification to buy a lottery ticket. Went to my car on the other side of the parking lot where the pumps work that I had parked, the door that I could've accessed was locked and there were two people on staff. So that door rightfully should have not been locked during business hours. But it was, I will cause I need my drivers license to the black woman behind the counter yes she's African-American supposedly the manager of this establishment. I slightly tossed it to her onto the counter. She decided that she was going to tell me to take my business elsewhere. Horrible horrible customer service rude disrespectful decided that when I asked her for the corporate office contact information. She stated for me to "GOOGLE IT". Which are used to work for a Murphy USA they are not allowed to refuse me information to file a complaint and/or report unsatisfactory customer service. The person who has her in charge I have no idea who they are as I was refuse information to contact them to file a complaint of horrible customer service. Honestly I believe that there was a racist situation involved here as a black woman behind the counter as a manager decided that she wanted to use her managerial powers to refuse service to a 31-year-old white girl who just wanted to buy some gas and a lottery ticket. Yes I am pulling the race card because I have never been treated like that by anybody let alone a black woman in in my whole life.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against MURPHY USA, INC. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a gas and oil service station.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Murphy USA

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses: