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My Geneva Watch

  107 inquiries |
Watches Retail |   Business Alert

511 East Harvard Street, Suite 5
Glendale, CA 91205
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(877) 872-9911

Company Rating

BBB

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege false and misleading advertising deceptive sales tactics and billing disputes. Complainants further allege they order watches advertised for $1 plus shipping and handling but they receive unauthorized charges of $19.99 and $89.99 to their credit cards. Some complainants allege they are unaware that they will be charged any additional fees or they did not know they would receive monthly shipments. Other complainants allege they experience difficulty contacting the company to cancel the membership or to obtain a RMA to return the shipment. Additionally complainants allege the products are not as advertised poor quality damaged or defective. ~~The company generally responds to complaints by directing complainants to their terms and conditions informing customers that they agreed to the service terms. In some cases the company issued refunds informed customers of cancellation procedures cancelled accounts or arranged for the watches to be returned.

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Complaint Closing Statistics

0 complaints against My Geneva Watch closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is the sale of watches.

Primary Contact: Tony Slocum (Email Department Manager)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers consumers a Geneva watch for $1 plus shipping & handling fees to try on a 14-day trial basis. If not satisfied consumers must cancel and obtain a Return Merchandise Authorization (RMA) to return the product within the 14 days which includes shipping and transit time. Otherwise at the end of the 14 day trial period consumers are enrolled into the company’s Auto Delivery Value membership where their credit card will be billed $88.98 for the full cost of the watch that is ordered and every thirty days thereafter they will send another watch and automatically bill $88.98 for the new product.~~This company uses a method called Negative Option or Continuity Plans. With this method products and services are sent to consumers unsolicited and unauthorized charges appear on credit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~~Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable.

Other Considerations

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

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Additional Info

DBAs:

Geneva Watch

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.