Complaints for My Geneva Watch in Glendale, CA

511 East Harvard Street, Suite 5
Glendale, CA 91205 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false and misleading advertising deceptive sales tactics and billing disputes. Complainants further allege they order watches advertised for $1 plus shipping and handling but they receive unauthorized charges of $19.99 and $89.99 to their credit cards. Some complainants allege they are unaware that they will be charged any additional fees or they did not know they would receive monthly shipments. Other complainants allege they experience difficulty contacting the company to cancel the membership or to obtain a RMA to return the shipment. Additionally complainants allege the products are not as advertised poor quality damaged or defective. ~~The company generally responds to complaints by directing complainants to their terms and conditions informing customers that they agreed to the service terms. In some cases the company issued refunds informed customers of cancellation procedures cancelled accounts or arranged for the watches to be returned.

Complaint Closing Statistics

0 complaints against My Geneva Watch closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

My Geneva Watch complaints