Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/6/2020 Colleen A.

The customer service and as well as the process of the Nashville rescue Mission for women and children is terrible.

They are disrespectful and rude when you speak to them and when you ask for help they cannot provide to you. I had a doctors appointment for my children that are autistic, and I was asking for their assistance with a bus pass for the day so I can be able to make it to my Child's appointment at 10:30. My Case Manager does not come in until 12 o'clock they said they cannot assist me because I have to wait on my case manager to assist me, so I will be late. They belittle me and made me feel bad about myself because I asked for someone else to speak from my behalf because I could not relay the what I was trying to say correctly to them when I ask for help. Not only did they make me feel bad about that they said that you have to be able to do everything for yourself when it comes down to being there so if I'm not able to speak for myself but I'm able to care for myself then I have to leave. The structure in process that they have at this facility is very poor and needs to be changed. Please defined the program and to change how people are treated there. I beg of you to please be able to make a change to where people can feel comfortable with going to get help and not feel like they are just waste or a waste of time to these people. The food that they have there is something that she would basically feed the dogs.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Nashville Union Mission closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a charity, non-profit organization.

Primary Contact:	Rader Walker (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Nashville Rescue Mens Mission

Nashville Rescue Mission

Websites:
There are no additional web sites.

Contacts:

Gary Bourgeois (Executive Director)

Rader Walker (CEO)

Rader Walker (President)

Addresses:

P.O. BOX 22157, Nashville, TN, 37202-2157

P.O. BOX 333229, Nashville, TN, 37203

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