National Trading Institute, LLC. ratings, reviews and complaints - Training Seminars

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentations are made regarding the value and effectiveness of the training. Most complainants also allege general dissatisfaction with the content of course materials. One customer complains, his course material consisted of two books which are available at any book store, along with a three page e-mail instruction. Some complainants allege when they call to cancel, they are offered various incentives to remain enrolled in the course such as, time extensions, or trying a new instructor. In some cases, these incentives negated the customers refund eligibility when the time period involved exceeded the 30 day trial period. The company responds to most complaints by denying refund requests based on cancellation dates, by stating customers failed to return course materials, or, that the customer failed to fullfill their contractural obligations. Some responses implied buyers remorse motivated the refund requests. In some cases, refunds or partial refunds are issued. Many complainants are not satisfied with the company's response, and continue to pursue refunds through other agencies or lawsuits. Some complaints are unanswered.

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Complaint Closing Statistics

0 complaints against National Trading Institute, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is training individuals on methods of trading commodities.

Primary Contact:	Brain Olkan (President)
Business Started:	4/7/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company purports to sell educational tapes, and course materials on how to become proficient in trading commodities and options contracts. The company claims their materials along with personal mentors, will produce a self sufficient trader with the ability to use professional techniques to make trades with a high degree of profitability. Before making a buying decision, ask about refund and cancellation policies. Make sure all details are clarified. For instance, does the 30 day trial period start from the time the order is placed, or when you receive the materials. Find out if you are required to submit a written notice of cancellation. If so, we suggest sending your request by certified mail, return receipt requested, so you have proof of the cancellation date. Paying by credit card gives buyers added protection. Most card issuers will allow charges to be disputed within 60 to 120 days as a billing error when goods or services are not as represented by the seller. Commodities trading can be lucrative as well as volitle, and may only be suitable for those willing to bear the risk of substancial loss.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

N T I

Intro Micro Corporation

Websites:
There are no additional web sites.

Contacts:

Tony Patrick (Customer Service Supervisor)

Elaine Hsu

Bill Aram

Reputation Report

National Trading Institute, LLC.

Complaints and Resolutions

Other Information