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National Vehicle Protection Services

250 inquiries |
Extended Supplemental Warranty Programs

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2040 Little Hills Expressway
Saint Charles, MO 63301 | Get Directions

(877) 517-9966

http://www.nationalvehicleprot...

Mon - Fri: 7am - 7pm (CST)
Sat: 9am - 3pm
Sun: Closed

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/3/2019 Shani T.

I would like to add our voice to the others who have complained about this scam company.

My elderly other just received a very official looking letter purporting to be from "National vehicle protection services" about an increase to their service plans for her vehicle-- my mother has not had a car for some years. It includes a "customer code" despite that she is no customer of theirs at all. I would also like a letter of apology for the deception, waste of time and paper, and potential anxiety that could have been caused, as well as the intent for unfair monetary profit.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against National Vehicle Protection Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is extended supplemental warranty programs.

Primary Contact:	Chelsea France (Compliance Manager)
Business Started:	5/2/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

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Addresses:

3000 Little Hills Expressway, Suite 101, Saint Charles, MO, 63301

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