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Naturescape Pools, Inc.

378 inquiries |
Swimming Pool Contractor

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Perris, CA 92570 | Get Directions

(951) 378-7978

http://www.naturescapepools.co...

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/27/2015 Philip T.

Poor quality and no warranty, that's Naturescape Pools.

I contracted with Dave Salem / Naturescape Pools to build my pool and backyard landscaping in 2007. Work was completed in 2008, and since that time I've experienced various problems related to the quality of their work. My pool autofill piping began to leak in 2012, causing water to puddle on our patio. The natural gas fire pit that they built has cracked as in no longer operable as it leaks gas and burns on the outside of the enclosure. Recently I noticed that my pool water level is dropping about 1" per day, and I discovered that the tile around the skimmer inlet is pulling away from the concrete. This, along with the tile mortar cracking, is allowing the pool water to leak into the ground around the pool and under the foundation of our home. David Salem has been made aware of all of these issues on several occasions and has yet to respond with any repairs. His lifetime pool warranty is non existent and I would recommend that anyone wanting a quality pool with an actual warranty hire someone else.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Naturescape Pools, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

State Licensed Pool Contractor serving the Inland Empire. We are a family owned business specializing in Rock Pools & spas, Roman/Grecian Pools, Remodels, BBQ islands, Fire Pits and Landscape design.

Primary Contact:	David Salem (Owner)
Business Started:	11/11/2006
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Licensing

California State Contractors License Board

Verified License

License Number: 887072
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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