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NAVIENT

  378 inquiries |
Savings and Loan Companies

123 Justison Street Suite 300
Wilmington, DE 19801
| Get Directions

(888) 272-5543

http://www.navient.com

Company Rating

D

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Customer Reviews

based on 1 review.

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Complaint Experience

75%

Complaint Resolution Index (CRI)

8 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/29/2019

Nothing because they are criminals

They allow someone to use my identity for a student loan interfering find documentation or proof they do not have my social security number or my state ID or proof of employment on file they are a real security they did nothing to follow up this person statement with check out this loan they are criminals I think they help people still people out there than me because how do you allow someone to use a cosigner but you don't verify documentation you don't ask them to fax over any information the crew food AR this is they are criminals and they had done a criminal activity and should be prosecuted to the full extent of the law what organizations like this the Wonder why people identities are threatened they allow people to use anyone identity I could have been a child who who is not capable of signing any documentation or a person who has a mental condition which it's also not capable if I'm signing any documentation this company needs to be investigated to the fullest extent of the law they policies is a real security hazard they are criminals Which Way need to steal other people identity and someone needs to put a stop to it imagine how many lights did ruined by not following simple protocol by checking confirming and making sure they got the eyes and cross the TS. I believe if this organization is not investigated you will have more cases of this and they will continue to keep helping people still other people identities what is this world coming to when we do not verify.

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Complaints and Resolutions

Total Amount in Dispute:
$158,000.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

8 complaints against NAVIENT closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
2 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

This company's business is savings and loan companies.

Primary Contact: Trish Novick
Business Started: 5/6/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Navient Solutions, Inc.
Navient Solutions, LLC
Sallie Mae Bank
Navient Solutions, Inc.
Navient Corporation

Websites:

Contacts:

Advocate
Andy Beamon (Chief Business Development Officer)
Chuck Ryan (Office of the Customer Advocate)
Danielle Konsavage (Office of the Customer Advocate)
Grace McNeil (Sr. Customer Advocate)

Other Categories:

Addresses: