NBAA National Bailout Application Assistance ratings, reviews and complaints - Loan Modifications

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that after extrended periods of time they found that no paperwork concerning thier loan modification had been submitted to their lender. In other cases customers claim they were illegally charged, and requested refunds of their advance payments.

The company responds to some complaints by advising complainants that once applications are completed, they have no responsibility to sumbit the paperwork to the lender.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against NBAA National Bailout Application Assistance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our business is providing document preparation services.

Primary Contact:	Samer Farraj (Owner)
Business Started:	6/10/2009
Social:

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Licensing

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Consumers should be aware that there is no cost to borrowers for a loan modification under the Government sponsored Homeowner Affordability and Stability Plan. If you wish to get assistance from a HUD-approved housing counseling agency or are referred to a counselor as a condition of the modification, you will not be charged a fee. Borrowers should beware of any organization that attempts to charge a fee for housing counseling or modification of a delinquent loan, especially if they require a fee in advance.

Other Considerations

We believe this company is related to Premiere Loan Services, Inc. This company did advertise via their website a Department of Real Estate license #01856691, which does not belong to their company. The license number belongs to Premiere Loan Services, Inc. located at 561 North Central Avenue, Upland, CA 91786. Additionally, the website for this company www.hamp4ca.com, is registered to the manager Rod Farraj of Premiere Loan Services, Inc.

The complaint allegations processed for Premiere Loan Services, Inc. allege failure to obtain loan modifications, or otherwise provide foreclosure assistance services. Other complainants allege the company failed to contact lenders as promised. In some customers complaint the company fails to respond to their calls, emails or inquiries. A few customers complain the company fails to remove their numbers from their calling list. A separate report is available for Premiere Loan Services, Inc.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

National Bailout Application Assistance

DNKZ Marketing & Media, Inc.

N.B.A.A. National Bailout Application Assistance

DNKZ Marketing & Media

National Bailout Application Assistance

Websites:
There are no additional web sites.

Contacts:

Ernest Auger

Addresses:

81735 Highway 111 Suite B, Indio, CA, 92201

Reputation Report

NBAA National Bailout Application Assistance

Complaints and Resolutions

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