Complaints for NBAA National Bailout Application Assistance in Upland, CA

573 North Central Avenue
Upland, CA 91786 | Get Directions

(909) 949-3018

http://www.hamp4ca.com

9:00 AM - 7:00 PM Weekdays

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that after extrended periods of time they found that no paperwork concerning thier loan modification had been submitted to their lender. In other cases customers claim they were illegally charged, and requested refunds of their advance payments.

The company responds to some complaints by advising complainants that once applications are completed, they have no responsibility to sumbit the paperwork to the lender.

Complaint Closing Statistics

0 complaints against NBAA National Bailout Application Assistance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

NBAA National Bailout Application Assistance complaints