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NDP Appliance Depot

163 inquiries |
Major Household Appliances Retail

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25408 East Baseline
San Bernardino, CA 92410 | Get Directions

(909) 884-2139

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/19/2013 Suggabayb

Honest Business

My boyfriend went into this location on 6/19 looking to purchase a new refrigerator. In speaking w/the gentleman that was assisting him he mentioned what the issue was w/our current refrigerator. The man told my boyfriend that if the freezer was working most likely the refrigerator part needed to be cleared as there was probably ice blocking the part that allows the cold air to reach the bottom. Sure enough when my boyfriend got home he did exactly what he was told and need less to say our refrigerator is now getting cool. This is just to say that there are still honest ppl out there bc he could of just sold us the item made 200+ took our old unit and repaired it easily and resold. Just wanted to say thanks.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege merchandise is delivered inoperable damaged or otherwise unserviceable. Some customers complain they experience difficulties obtaining warranty repairs while others encounter poor customer service. Other complainants report appliances are not always safe. One customer states a refrigerator was delivered with hot wires exposed to moisture which shocked her several times.The company responds to some complaints by agreeing to perform repairs or make exchanges. Other responses dispute allegations or offer explanations for their actions based on their company policies. Several complaints are unresolved meaning customers are not satisfied with the company's responses. Other complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against NDP Appliance Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

NDP Appliance Depot sells used appliances.

Primary Contact:	Imad Darwish (Owner)
Business Started:	9/1/1992
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 43119
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

N D P Appliances

Websites:
There are no additional web sites.

Contacts:

Ammar Darwish (Manager)

First Name:

Last Name:

Email Address:

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