Complaints for NDP Appliance Depot in San Bernardino, CA

25408 East Baseline
San Bernardino, CA 92410 | Get Directions

(909) 884-2139

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege merchandise is delivered inoperable damaged or otherwise unserviceable. Some customers complain they experience difficulties obtaining warranty repairs while others encounter poor customer service. Other complainants report appliances are not always safe. One customer states a refrigerator was delivered with hot wires exposed to moisture which shocked her several times.The company responds to some complaints by agreeing to perform repairs or make exchanges. Other responses dispute allegations or offer explanations for their actions based on their company policies. Several complaints are unresolved meaning customers are not satisfied with the company's responses. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against NDP Appliance Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

NDP Appliance Depot complaints