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Neighborhood Garage Doors

46 inquiries |
Garage Door Contractors

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1621 Central Avenue Suite 40
Kent, WA 98032 | Get Directions

(253) 987-6908

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/14/2018 Kathy F.

The customer service, promises, scheduling, organizing and communication with customers NEEDS to improve and get it together!

This company has caused us TREMENDOUS STRESS this whole week! On Wed. 3/7 we had an appt. to have our garage fixed. 4:30 pm arrives that day and they call us to say "Welp sorry a technician can't come but we'll reschedule you for tomorrow!" The next day Thurs. 3/8 4:30 pm comes and NO technician. So we call and they tell us "Oh you guys weren't even on the schedule." What?! So we talked to 2 managers Terrence and Josh who said that we FOR SURE will have a technician come friday 3/9 and that we are all set for Friday between 4-7. Evening comes and NO technician. We chatted all night with a dispatcher named Taylor who kept telling us they are coming. Friday 8:41 pm and NO ONE is here! So we call back. And now they are closed! 9:00 pm comes and technician finally shows up. The thing that was unprofessional is they didn't even keep us updated. It was US who had to keep calling to see the ETA. That's not all. 2.5 yrs ago was the first time we called this company. The technician who came gave me a quote so I wrote it down. When he was done the price was WAY over the quote he told me. We spent close to $2000 to fix the garage but 2 months later we call the company again because the garage broke again. Are we getting the quality we paid for? The customer service, promises, scheduling, organizing and communication with customers NEEDS to improve and get it together!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Neighborhood Garage Doors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is garage door contractor.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Discount Garage Door Repairs

Websites:
There are no additional web sites.

Contacts:

Victoria (Dispatch)

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