NetOne ratings, reviews and complaints - Long Distance Telephone Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege receiving notification of their enrollment in a free 7 day trial for flat rate long distance service and are later charged without giving authorization or consent. Most complain that they did not provide their credit card information, but the company was able to charge their credit card. Most customers complain they are unable to reach the company at the phone numbers provided and therefore unable to cancel within the 7 day trial period. Some complainants state they received notice of enrollment after the cancellation period. All complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against NetOne closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

this company's business is offering flat rate long distance services.

Primary Contact:	Charles Mathews (Director of Customer Care)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Net One Resources, Inc.

Net One

Yackety-Yak

Yackety Yak

Paradine Group

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

5959 West Century Boulevard #310, Los Angeles, CA, 90045

Reputation Report

NetOne

Complaints and Resolutions

Other Information